The Charles Collective Group respects your privacy. This Privacy Policy applies to information collected through thecharlescollectivegroup.com, its forms, scheduling tools, and related communications. By using the website, you acknowledge the practices described below.
Information we collect
We may collect information that you choose to provide, including your name, email address, phone number, preferred contact method, property address, real estate goals, inquiry category, appointment details, and the content of messages you send us.
We may also receive basic technical and usage information, such as your browser type, device information, referring page, pages visited, approximate location, IP address, and campaign or source information. Cookies and similar tools may be used to operate the website, understand performance, and improve the visitor experience.
How we use information
- To respond to questions and requests.
- To provide real estate, investment, property improvement, local, or professional-resource information you request.
- To create and maintain a contact record and manage follow-up in our customer relationship system.
- To schedule appointments and route requests to the appropriate team member or trusted professional when requested.
- To operate, protect, measure, and improve the website and our services.
- To comply with applicable legal, regulatory, brokerage, and recordkeeping obligations.
Communications and consent
Submitting a general inquiry does not automatically enroll you in automated marketing messages. We may respond personally using the contact information and preference you provide. Marketing email or text messages will be sent only when we have the permission required for that channel. Message and data rates may apply to text messages. You may reply STOP to an automated text to opt out, and you may use an unsubscribe link in a marketing email.
How information may be shared
We do not sell your personal information. We may share information with team members, brokerage personnel, service providers that help us operate the website or CRM, and a lender, title company, contractor, or other professional when you ask for an introduction or when sharing is reasonably necessary to provide a requested service. Providers may use information only for the services they perform for us and subject to their own legal obligations.
Information may also be disclosed when required by law, to protect rights or safety, to investigate misuse, or as part of a business transaction involving the practice or its assets.
Data retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including client service, transaction, compliance, dispute, and recordkeeping needs. We use reasonable administrative and technical safeguards, but no website or electronic system can be guaranteed to be completely secure.
Your choices
You may ask to review, correct, or delete personal information we hold about you, subject to legal and recordkeeping requirements. You may also ask us to stop nonessential communications. To make a request, email [email protected] or call (301) 514-7411. We may need to verify your identity before completing a request.
Third party websites
The website may link to listing services, lenders, title companies, community resources, social platforms, or other third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
Children's privacy
This website is intended for adults seeking real estate and related information. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as the website, services, or legal requirements change. The effective date at the top of this page will show when the current version took effect.
Contact us
The Charles Collective Group
5301 Buckeystown Pike, Suite 250
Frederick, MD 21704
[email protected]
(301) 514-7411